Why sell a service you can't provide?

On the 29th of September we went to Tempest hire near Maponya Mall in Soweto to rent a car for weekend we got the information that we needed and booked. We confirmed everything and we told the guy that we will pay the next day when we fetch the car. He gave us the print out of our booking and what time to fetch the car which was 10:30. Next day we went to their office and on our way I tried to call them to let them know we were coming there was no answer (Which I have proof of call and times). We got there and the office was closed and we were told they had left for Sandton I was shocked as no one called to inform us that they would leave. We left and said we would go back again. We went back there again at 11:30 and they were still closed no communication whatever. I am disgusted by the way we were treated because we almost didn't go and this was suppose to be my mother's birthday suprise gateway. I called Avis car rental at 11:45 my last option and they were suppose to close at 12:00 but they managed to wait for us as we begged them not to close.

Your service is terrible and beyond disgusting. And you get suprised why you don't get business when you treat your clients like they are nothing. I work at a hotel an I will never recommend Tempest car hire as an option. Tempest should just shut down Sies nxn.