RM
Raisibe M
1 reviews | Active since Jul 2015
27 Jul 2015, 11:40
Why I was charged more
I used e-tag system on Bakwena high way and I was charged R54 on Carousel Mainline Plaza instead of R45 and R14.00 on Doornpoort Main instead of R12. I have been asking why I was charged 20% of system administration and where is it mentioned and stipulated on the terms and conditions with no relevant answer.
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Tempest Car Hire's replyOfficial
30 Jul 2015, 15:51Hello Gose11,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
A Customer Service Representative has been in contact with you, the Administration Charges are noted on the Terms and Conditions under 13.4, this can be found attached to the Rental Agreement and on the Tempest Car Hire Website.
Customer Services
Tempest Car Hire
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
A Customer Service Representative has been in contact with you, the Administration Charges are noted on the Terms and Conditions under 13.4, this can be found attached to the Rental Agreement and on the Tempest Car Hire Website.
Customer Services
Tempest Car Hire
Tempest Car Hire's reply30 Jul 2015, 15:51
Official
Hello Gose11,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
A Customer Service Representative has been in contact with you, the Administration Charges are noted on the Terms and Conditions under 13.4, this can be found attached to the Rental Agreement and on the Tempest Car Hire Website.
Customer Services
Tempest Car Hire
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
A Customer Service Representative has been in contact with you, the Administration Charges are noted on the Terms and Conditions under 13.4, this can be found attached to the Rental Agreement and on the Tempest Car Hire Website.
Customer Services
Tempest Car Hire