Why did i have to deal with the rude Europcar in Durban Downtown when i hired the car at Tempest?

Tempest: if you want good business and good review, you need to get your own office in Durban Downtown because because of your "sharing is caring" saga, i had to deal with a very rude guy who works for Europcar. Upon returning the car, the guy came to me and went around the car pointing out dents. I told him that the dents were there before i took the car. He then DEMANDED a yellow paper Tempest gave, i tol him i was still looking for it in my beg. That is when the argument started. He was pushing on pointing the dents that were already there when i picked the car before he could see that yellow paper. After seeing and realising that the dent were there before i took the car, he continued being rude saying i should not tell him how to do his job.

My question is why i had to deal with this guys to begin with???? Why was he forcing the dents on me before he could see that yellow paper? so i guess if it was lost, i was gonna be in trouble because i could see he was praying for it.