What an eye opener

I rented a car for 3 days in Cape Town. I cannot believe how bad this company is to deal with. I have been accused of damage to a vehicle which was initially shown as damaged on their check sheet. The customer service are terrible. They are just email forwarders and do nothing to try to resolve problems. Eventually they figured out it was not me who damaged the car. That took many emails and phone calls and threats. Then they loose your banking details and cant refund you. Today is 3 weeks since I rented the car and paid R 10 000.00 deposit. I still have not received any refund after filling in various forms and getting a letter from the bank verifying my bank details. What an *********** bunch. Never ever again I would rather walk.