AS
Anonymous S

1 reviews | Active since Mar 2021

26 Sept 2023, 20:21

Very disappointed!

Very disappointed! And I wouldn’t trust Tempest if I was you. Firstly my fiancé and I had to return the car by 7:30 or we would be charged extra. Secondly, We get to the airport early and tempest tells us we in the wrong place, go to Europa car. We go there and there’s nobody there to tell us where to park the car or to take the keys! Thirdly, Not only does Tempest charge us for an extra day BECAUSE OF 3 MINUTES EXTRA WHICH THEY CAUSED but they have no ****** idea that due to their ridiculous staff, we missed our flight! We had to pay a large fee on a public holiday to buy a new flight! If we knew we had a whole extra 24 hours with the car we could’ve gotten a much cheaper ticket for the next morning.

0
Replies (4)
Tempest Car Hire
Tempest Car Hire's reply29 Sept 2023, 10:15
Official
Good Day 
Please share your RA number (reservation/reference number) with us. We will escalate your query with Customer Services to assist. 
Tempest Car Hire
Tempest Car Hire's reply03 Oct 2023, 11:46
Official
 Hi , our team has informed us that your complaint has been resolved. Please let us know if there is anything else we can assist you with. 
AS
Anonymous S's update03 Oct 2023, 12:46
Reviewer Update
It has not been resolved. I’ve even complained on your customer care email. They’ve only given me a query number and said it’s going to take some time. Please just sort this out.
Tempest Car Hire
Tempest Car Hire's reply12 Oct 2023, 09:07
Official
Good day 
refund has been allocated please allow 3 days for the funds to reflect.