Very bad service

<p>I returned a rental vehicle on 12 May 2017 that was arranged by my Insurer. As per agreement with Tempest I left the vehicle for collection at the panel beaters at 14:30. When I received the vehicle there was damage to the front bumper and the rims had various scratches on it. This was indicated to the person who handed me the vehicle and I have a photo of the damage to the bumper. On 13 May 2017 I was phoned by the manager and was accused that I had bent all 4 the rims on the vehicle. I was not treated courteously as a client. I informed her to send the relevant documentation via e-mail so that I could properly respond. Although I did receive a "loss notification", an amount of R1159.04 was immediately deducted from my credit card. It was never explained to me that any supposed loss would be automatically deducted from my credit card without having been afforded the opportunity to respond. It is furthermore totally impossible that I can "bend" all four rims on the vehicles without in any other manner damaging the vehicle. The treatment I have received is totally shocking and I will definitely never use Tempest Car Hire again.</p>