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MS
Moeder S

1 reviews | Active since Jan 2015

17 Nov 2018, 07:33

*************

On the 16/08/2018 I booked a car through Europcar Mogale City. Up until today I have not received back my deposit. On the 31/10/2018 I sent an email to request my deposit back and the guy asked me if my banking details are the ones I booked with and I said yes. He said he's escalating the matter to the Debtors department to pay me back, I'm still waiting and it's the 17/11/2018 no refund. I sent a reminder on the 16/11/2018 and no response!

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Replies (5)
Tempest Car Hire
Tempest Car Hire's reply19 Nov 2018, 10:59
Official
Good day, 
Thank you for your post 
Please be so kind as to provide your rental agreement number in order for me to assist you 
Thank you 
Tempest Car Hire 
Tempest Car Hire
Tempest Car Hire's reply20 Nov 2018, 08:47
Official
Good day, 
Thank you for your response 
We will look into the matter and contact you 
Thank you 
Tempest Car Hire 
Tempest Car Hire
Tempest Car Hire's reply29 Nov 2018, 15:21
Official
Good day, 
Thank you for your post 
We have sent you communication and Proof of Payment as of 20/11/2018 
Thank you 
Tempest Car Hire 
MS
Moeder S's update29 Nov 2018, 17:04
Reviewer Update
Can you guys be professional as expected. You've sent the so called POP where? Why would I contact you after you've sent me the POP? I have not received anything from you guys, the sooner I get a proper response from you guys the better!
Tempest Car Hire
Tempest Car Hire's reply30 Nov 2018, 10:36
Official
Good day, 
We have resent the documentation to  ***  
Thank you 
Tempest Car Hire