1 reviews | Active since Jun 2016
Unroadworthy car and teriible customer service
<p>I was given a car that's back door did not properly close, resilting in an endless whisltilg sound, that's boot function on the rempote was faulty, and best of all, thats headlights did not work.</p> <p>This was reported on return and in details on a "customer satisfaction" survey.</p> <p>2 x Weeks later, still no response.</p> <p> </p> <p>I also require a copy of my invoice to submit a claim to my employer.</p> <p>Have phoned 6 times, only to be told that there is an IT issue and my invoice cant be generated.</p> <p> </p> <p>On my 6th call, someone had the common sense to send a copy of my contract showing the amount.</p> <p> </p> <p>"Note to self" - NEVER USE AGAIN</p>
Dear Mr Graeme Smith,
Thank you for taking the time to write to us.
Your invoice will be sent shortly.
Graeme Smith , please be assured that this lapse in service is most definitely not our standard. We truly regret that we were unable to provide you with the level of service we consistently strive to provide to each and every one of our customers and this is certainly not the impression we want to leave with our valued customers.
Yours personally,
Craig van Niekerk,
Tempest Car Hire,
Dear Mr Graeme Smith,
Thank you for taking the time to write to us.
Your invoice will be sent shortly.
Graeme Smith , please be assured that this lapse in service is most definitely not our standard. We truly regret that we were unable to provide you with the level of service we consistently strive to provide to each and every one of our customers and this is certainly not the impression we want to leave with our valued customers.
Yours personally,
Craig van Niekerk,
Tempest Car Hire,