Unreliable vehicle charged extra R1700!

<p>We hired a car from Durban airport and as we collected the car that we will use for the next 6 days on holiday , we saw that the front wheel was smooth. The attendant said it was fine. We were excited to start our holiday and stopped in Amanzimtoti for breakfast's, And the same wheel was flat and needed to be changed with a minuscule spare. The tire place we went to informed us the tire was ******* and needed replacing. None of this was too much of a problem, but after speaking to the helpline at Tempest, for half an hour, we were assured that someone will come in an hour. We phoned after 1h30 and was told the guy will be here in 2-3 minutes. We were still waiting after 2 hours. Not once did someone let us know that they sent the driver to the wrong place, we had to phone 9 times at our own cost.</p> <p>Amazingly they brought a new car and all was well for the rest of the holiday, until we received our deposit back less R1700.00. After enquiring we found out that we were charged for the wheel!! We lodged an enquiry on 3 January and have still not heard anything back.</p>