Unpaid Vehicle Rental Deposit

The service at Tempest Car Hire in East London is appalling! On the 30th July I hired a car from them and returned it the following day a little after 7a.m. after filling up with petrol.The car was checked by one of the employees IN MY PRESENCE and I was told everything was fine with the vehicle.

On noticing that the deposit had not been paid into my credit card account two weeks later, I made enquiries. I was informed by Rayden the car had cigarette burn in the back seat and that is why the deposit had not been paid back! I disputed this and was informed that the matter would be escalated to the Manager. I called again today (17th August) and was told the same cigarette story by Gcobisa who promised to call me again on Monday 19 August.

I am not only incensed by the poor customer service ( calls not picked up and no follow through), I am also deeply concerned by the dishonesty as the car was checked in my presence. The bank will charge me more interest for an issue that is not of my own making. This is grossly unfair!