Unhappy client
<p>On March 01 I hired a car at @Tempest PTA Hatfield. On March the 2nd I travelled to KZN early in the morning and reached my destination. The very same day(Thursday), I had a problem with the car which was @Hyundai H1. I noticed the car was making high revs. I parked the car thinking that it needs to cool off after a long distance. Later that night when I drove the car it still had the same issue. First thing on Friday morning I called Tempest PTA which referred me to the closest branch which was King Shaka airport brach at the time. I called them and explained to them about the car problem and told them I could not bring the car to them as they requested as the car was no longer safe. The service I received was fantastic as they brought me another car and their driver drove-off with the problematic car. On Monday 06/03/2017 I brought back the other @Hyundai H1 to @Tempest PTA Hatfield branch with a very good condition as all was fine. Now @Tempest KZN Kind Shaka say that the clutch was damaged because of my driving style and @Tempest PTA Hatfield did not refund the amount due to me which is R3000 and now they say I am liable to pay even more R3354.47. I still refuse that I damaged the car clutch because of my driving style and believe that the car clutch was about to be broken anyway. It was unfortunate it did when I had it. The other @Hyundai H1 which was the one I drove the longest and had no problems whatsoever and came back to PTA with it. If it was my driving style, then how did the other car drive back to PTA without any problems? I am not accepting the invoice. Not only did they held my refundable but they also want me to pay another ridiculous amount. To think that I was warned about @Tempest before I hired a car that they might be cheaper but they will however **** me out of the refundable amount. @Tempest PTA Hatfield is this how you treat your client? I now requested the car last service date and proof because they just emailed me the pictures of the damaged clutch and that does not help me at all. This is how @Tempest make money I guess. This is totally not acceptable.</p>
Dear Maxino
Thank for bringing this matter to our attention ,kindly note this has been escalated to our branch manager for further investigation.
We will revert back to you once the investigation has concluded and we have established the cause of the damage to the clutch.
Yours personally
Tempest Car Hire - Customer Service
Dear Maxino
Thank for bringing this matter to our attention ,kindly note this has been escalated to our branch manager for further investigation.
We will revert back to you once the investigation has concluded and we have established the cause of the damage to the clutch.
Yours personally
Tempest Car Hire - Customer Service
Dear Maxino
Thank for bringing this matter to our attention ,kindly note this has been escalated to our branch manager for further investigation.
We will revert back to you once the investigation has concluded and we have established the cause of the damage to the clutch.
Yours personally
Tempest Car Hire - Customer Service
Dear Maxino
Thank for bringing this matter to our attention ,kindly note this has been escalated to our branch manager for further investigation.
We will revert back to you once the investigation has concluded and we have established the cause of the damage to the clutch.
Yours personally
Tempest Car Hire - Customer Service
Hi
It has been 6 days now and have not heard anything from your branch manager. Please let me know soonest you have concluded the matter.
Kind regards
Maxino
Hi
It has been 6 days now and have not heard anything from your branch manager. Please let me know soonest you have concluded the matter.
Kind regards
Maxino
Hi
It has been 6 days now and have not heard anything from your branch manager. Please let me know soonest you have concluded the matter.
Kind regards
Maxino
Hi
It has been 6 days now and have not heard anything from your branch manager. Please let me know soonest you have concluded the matter.
Kind regards
Maxino
