ZF
Zuleika F

1 reviews | Active since Apr 2015

15 Apr 2015, 14:11

Unconvinced customer

I have taken my matter up with the specific Tempest branch and the head office but am still not satisfied with the level of service received. I had problems with the first car received and the second. I feel my fuel was billed inappropriately and the kilometers that they said I drove do not make sense to me. The driver who delivered the second car should have been given a GPS to find me but instead I had to go find him and call after him. I had to keep calling the branch to find out what the progress on my complaint was and find the whole matter inconvenienced me. I should be compensated at least a days rental for the inconvenience. I have never had such issues with a rental before. They claim no issues were found with the cars but I did not make it up. The first cars had an emobilizer issue and the second one gear issues. My biggest issue is that I believe that I was over charged for the petrol. They have waived the extra kilometres they said I used but I still dispute and said they will take off the fuel charge for replacing the car. I think the driver might have added kilometers by going elsewhere because the kilometers that Tempest said I drove are incorrect.

0
Replies (1)
Tempest Car Hire
Tempest Car Hire's reply15 Apr 2015, 16:54
Official
Hello zuleikaf1,

We are in receipt of your complaint and we Thank You for bringing this matter to our attention.

The Branch Manager has been in contact with you for further assistance and a resolution on this matter,

Tempest Car Hire
Customer Services