Unauthorised Debit without Notice -TLANS***RA1

15/11/15 - We hired a car from tempest and paid the rental amount, we embarked to suncity on the 16/11/15 when we encountered a hail storm, within minutes of the incident we had reported the ordeal to Lanseria airport tempest and wanted to know what our responsibility was with regards to reporting and cost, she advised that the cost would be the excess which is R3600 and possible admin fee which we agreed. Two weeks later we had a debit for the amount of R5336, which was the deposit amount, i called lanseria on the 04/12/15 and they said that they not allowed to give me the breakdown they can tell me that was my portion of the repair and that they breakdown must be requested at claims department, so i did and we accepted the amount and thought that was it, a week later on the 11/12/15 another amount of R5465.65 was deducted again, i called the claim department and was met with the answer that they in a staff party and will get back to me, i called my bank and reversed the charge and they reprocessed a day later without getting back to me on the 13/12/15 we again contacted the customer care and they have not received the breakdown or been contacted as promised by any manager.