Unacceptable Refund Delays and Poor Service – Tempest Car Hire

I am extremely disappointed with the shocking service and lack of accountability from Tempest Car Hire regarding my deposit refund. My experience has been nothing short of frustrating, with conflicting information, poor communication, and unreasonable delays.

Here’s what happened: When I returned my rental, the inspector confirmed everything was in order – no damages, no issues. This was even verified on CCTV footage.

Despite this, I later received a request to complete an incident report for supposed damage. I disputed it immediately since no issues were reported at drop-off. I was then informed that an internal issue between the inspector and the driver meant the branch would take full responsibility for the damage.

I was told my deposit would only be refunded after 21 days due to the active claim. I accepted this in good faith.

Then the real nightmare began! I started receiving emails stating that I had an outstanding balance for the very same claim for the branch had already admitted fault for. How does that even make sense?

I provided all requested documents proving the branch’s liability – yet my refund is still nowhere to be seen!

This is completely unacceptable! The lack of accountability and efficiency at Tempest Car Hire is appalling. I have received zero resolution, conflicting information, and endless delays. I demand:

Immediate confirmation and proof of my refund. A full explanation of why I was given misleading information. A breakdown of the handling of my case. I expect urgent action within 24 hours – if not, I will escalate this further. Consumers should be warned about how Tempest Car Hire treats its customers!