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I rented a car from Tempest on the 25 April and paid the deposit of R4663. I was informed that this would be released back into my account after 7 working days. 13 working days later and they have still not released the money back into my account, all the while gaining interest in their account.

I have called their call centre three times to sort this out but no luck. It is always the same response "send your credit card statement to prove that we haven't refunded it" to which I have done twice now to different agents but no luck at all.