They find ways to take your money and never rep**** on queries, Poor customer service after they have your money.

Dear Robuyn

Please find enclosed quote as requested.

Booking ref number: TELAP ********** RS2 I am very upset for being charged an extra day and refueling charge while the car was full tank.

I was supposed to be returning the car on 27/03/2019 at 11:52 and I was there at 12:13 but there was no 1 to check the car and the guy came at 12:16 to check the car while I was 21 min late.

I called after being charged extra day that I was very late my 1 hr grace was included on my invoice without my knowledge, If I was informed that it was included on the invoice I would have returned the car earlier.

This is very unfair to be charged what you never told for and please I want my money back for that extra day otherwise I wouldn't have returned the car on that day I would have taken with and return it on the next day. Now you charged me for something I never used, I am very disappointed at Tempest car hire please refer me to complaints department. I will take this further.