Terrible service

I took a car at Tempest Hatfield as my car was undergoing repairs. I initially booked understand sanlam reality and my first experience as fine. Unfortunately my car took long to fix and that's when I had to extend my rental and that's when my problems started. Sanlam reality did specify a daily discount, but my amount always increased with the same vehicle up R400 per day and I was told their system determines this and there's nothing they can do . The 2 nd issue I had was my refunds, from +/-5000 deposit I was refunded -/+2000 with an explanation that the rest went to roll gates and petrol and I exceeded the given kilometers. This of course you are not given in writing to see to see your tracker kilometres. I used the car mostly for local trips to collect the kid from school and a day or two I drove to polokwane and often never even went far with the car as I am working from home and doubt I could have exceeded their daily 200 kilometres.

I was charged daily for the car usage and yet when I told them there was a time when I was double charged for the 10-11 Sep 2023 the two ladies I was dealing with Yolanda is the one I remember from Hatfield was particularly very rude. I'm looking at my statement and it's not adding up.

The recent transaction I made as I was paying with a debit card was R6801 deposit with two separate payments R500 and R388 yet my refund came back as R4990.79 this was after I explained that previously I paid for the 10-11 Sep . The lady's response was rude and said they also need to made money and dismissed anything I had to say. Kindly get me a professional person from the branch who is clients orientated who can reconcile my account and make all this deductions make sense . Thank you

Other than that the gentlemen where really friendly.