Terrible customer care and deposit *****.

The experience has been so terrible and you constantly have to follow up for your refund. I wish I had read the reviews first. I returned the vehicle on the 6th of February, Tempest/Europcar does not do a vehicle inspection with you they simply hand you the keys and tell you to go pick up the car in the car lot outside, when you deliver it back the same process is done no one checks the car with you but you will receive an email saying you've done something to the car, when you ask for proof you'll be ignored and you'll have to follow up. The proof will be pictures taken days later after your delivery and when you try to dispute the claim no one will let you know how you can do it. Instead they'll say it takes 21 days so you'll also be accruing interest on your credit card. Please use another company especially if it's your first time hiring a car and you don't work in forensics.