TERRIBLE AFTER-SALES SERVICE

I made three rentals with this company. The serivce and cars were pretty fine but the AFTER-SALES HAS BEEN A NIGHTMARE. If only I knew before hellopeter and the horrible grade from this company, I would never made bookings with them.

On the three rentals, I was charged for the deposit payment. All rentals, it was promised by the staffs that an invoice would be sent by email with a detail cost list and a refund would be made by Tempest on my credit card, considering all values like toll-fees and administrative fees.

I've never received any return from Tempest with an invoice. From the three payments, I've received only two refunds - and worse, on my third rental, I was overcharged on more R10.285,58 - an unauthorized payment. I was expecting a transparent communication and clear report on the situation by the company.

I tried two times ( 4th September and 6th September) to get in touch with Tempest by their official site - filling the Contact Us form - since they don't have any official email to get in touch with. The form says that in 24h a return should be sent, but once again, no returns from them. From Brazil I cound neither get in touch with their number.

Since no feedback was received, I have already get in touch with my bank to protest the situation and block my card - don't know what can come afterwards.

I'm also looking for legal procedures to handle with the situation.