mG
mikaeel G
1 reviews | Active since May 2019
15 May 2019, 15:06
Tempest withholding reserved funds
I hired a car at King Shaka Airport on 1 May. It was returned on 2 May. An amount was reserved on my credit card.
Up to now I have not received a statement nor have I received a refund on my credit card.
I sent a message to the King Shaka branch via the Tempest 'Contact us' page on their website. No response.
The hiring process should worked like clockwork: get car, return car, refund client within a few business days.
What is the issue??
Helpful (0)
Replies (2)0
Replies (2)
Tempest Car Hire's replyOfficial
15 May 2019, 16:42Good Day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Thank you
Tempest Car Hire
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Thank you
Tempest Car Hire
Tempest Car Hire's reply15 May 2019, 16:42
Official
Good Day,
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Thank you
Tempest Car Hire
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Thank you
Tempest Car Hire
mG
mikaeel G's updateReviewer Update
16 May 2019, 09:33Thank you Nomsa for getting back to me. After I saw your message, I checked my statement again a have noticed that my refund was actually paid back on the 3 May. I somehow missed this. So my sincerest apologies for the bad review. I will change it to an excellent review.
However, it doesn't absolve the King Shaka Airport branch because they did not respond to my initial query before I placed the review here.
However, it doesn't absolve the King Shaka Airport branch because they did not respond to my initial query before I placed the review here.
mG
mikaeel G's update16 May 2019, 09:33
Reviewer Update
Thank you Nomsa for getting back to me. After I saw your message, I checked my statement again a have noticed that my refund was actually paid back on the 3 May. I somehow missed this. So my sincerest apologies for the bad review. I will change it to an excellent review.
However, it doesn't absolve the King Shaka Airport branch because they did not respond to my initial query before I placed the review here.
However, it doesn't absolve the King Shaka Airport branch because they did not respond to my initial query before I placed the review here.