Hellopeter
Share Your Experience
HA
Helen A

1 reviews | Active since Apr 2018

11 Apr 2018, 20:50

Tempest - ****** my money

Tempest stole R7000 from my credit card.

In December and January I regularly used Tempest Car Hire (Sandton Gautrain branch) for car hires. There were multiple little problems but nothing compared to what I just found when I checked my accounts.

I have not visited Tempest, or phone them, or emailed them, or booked a car with them, or had any contact with them since 06 February 2018. Today, when checking my credit card, I found that they had debited my card by approximately R7000 on the 04 April 2018..

Obviously Tempest have kept my credit card details and have decided that they can access my money as and when they wish. None of their phone lines are being answered (offices or call centers)... I can't get hold of anyone... yet they have my money!

0
Replies (2)
Tempest Car Hire
Tempest Car Hire's reply12 Apr 2018, 10:17
Official

Good day,

Thank you for your post

Please be so kind as to provide your ID Number in order for me to look into the debits

Thank you

Tempest Car Hire

HA
Helen A's update13 Apr 2018, 11:07
Reviewer Update
24 hours after I sent an email with full details to customer care, my money has still not been returned. I am having to follow up and haven't even received an apology phone call. Tempest head office are "waiting" for Bonita, the branch manager at Sandton, to get back to them. They have absolutely no sense of urgency to return the ****** money. My card was charged to pay for someone else's car hire, because we have the same last name. This is completely shocking and totally unacceptable. Obviously Tempest cannot be trusted to keep personal details on record.