Tempest Sandton Eye Branch - shocking service

<p>We booked a vehicle from Tempest for collection on 1 May 2017. When we got there to pick up the vehicle it had a dented fuel cap which did not open. After a long time of discussion and viewing and reviewing the vehicle and trying to find another one (about 2 hours at the bracnh) we decided to cancel the booking and go and look for another vehicle somewhere else as we needed it for a trip the very next morning.</p> <p>The deposit was taken off our credit card before we had seen the vehicle. After many calls to the branch, speaking to the branch manager once (he has not been available since) and emailing the regional manager of Tempest/EuropCar, we have still not been refunded our deposit. Shocking service and **************** as they have had our money (R14 742) since 1 May and we did not even get into the car. They were also not very helpful in getting us an alternative. Will never use them again and certainly will not recommend that anyone else use them.</p>