Tempest ruin weekend function

<p>I hired a Hyundai l10 1.1 GLS from Tempest Car Hire at Shaka Airport on 17 March (booked together with my Mango flight ticket) to take me from the airport to an event at TO Strand near Port Edward and return today, Monday 20 March. I got to TO Strand without problems, but found the next morning that the car would not change gears. I called Tempest during a break in events to obtain a replacement car, to which there was no feedback until 6 hours later. Someone from Europcar in Margate came to inspect the vehicle, while a staff member from Tempest at Shaka Airport was on his way with a replacement car, a Ford Figo. It was around 8 - 8:30 that evening that he arrived, telling me that the Hyundai would be sent for inspection at the car manufacturer, and if it was found that the vehicle was not defective, I would be charged with a number of additional costs relating to bringing me a replacement car. </p> <p>Instead of concern for me as a customer, I was treated as a nuissance and a ****, as if I would deprive myself of the services of my leased car on purpose, ruining the afternoon and evening for myself.</p> <p>As if that was not enough, the Ford Figo did not have sufficient petrol, in the tank to take me back to Shaka Airport, whereas we had not used half a tank of the Hyundai for the original trip.</p> <p>Tempest's service and attitude towards me as a customer is below all standards and I have no faith in the report-to-come of Hyundai. It offends me to be treated with such lack of care after they have secured my payment plus a deposit and it offers me no confidence in their final assessment of the situation.</p> <p>I hope someone responsible will see to it that I am treated fairly, failing which I will have to pursue all avenues to expose the incompetence of Tempest to conduct business.</p> <p>A disappointed and offended customer.</p> <p>J. Delannoie</p> <p> </p> <p> </p>