Tempest is Slack!

I returned a vehicle I hired from Tempest on the 2nd of January 2015, I still have not been reimbursed on my credit card!<br> I returned the car making note of a very fine hairline crack no bigger than 1,5 cm, I understand there are procedures following the returning of the vehicle with any form of damage but I did not write the car off, I did not crash the car - how does it take a month to fix a hairline crack?? I called Tempest on Monday, I was passed around to 4 different people and that last lady then told me she would call me back, which she did and when she said she told me I would get called back again - I am still waiting! I was debited this morning for my credit card being in debt! I am unable to book flights etc. due to Tempest still not reimbursing me!! This is severely frustrating! Please note the coloured lady working at Tempest is very sweet and it is not her fault so I am not aiming this at the PE branch in particular - she is just unable to help me as she is not getting any response herself! <br>