YZ
Yaron Z

1 reviews | Active since Sept 2015

19 Sept 2016, 10:17

TEMPEST - FIRST AND LAST TIME CUSTOMER

<p>Over this past weekend I rented a car from Tempest Cape Town Intl. It is the first and last time I will rent a car from Tempest. When I collected the car Thursday night I was given an inspection sheet with some scribbling on it. When I asked if someone would come check the car with me I was told no and that I must do it myself (unlike other car rental co's). No one directed me to the car and I wondered around the dark lot for a while until I went back to the office and asked where I could find the vehicle! Checking a car in a dark lot is of course impossible which made me feel like I was being setup! On returning the car one of the other rental companies had blocked access to the Tempest return lane but Tempest staff were relaxing in their office oblivious to this fact. I was forced to park it far away and walk to the return office to tell the staff there I had to leave the car and drag my luggage - all while hoping the car didn't get damaged where I had left it.</p> <p>Unpleasant experience. Terrible service. Never again!</p>

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply11 Jul 2017, 15:46
Official

Dear Yaron,

Your complaint has been resolved and closed. Please contact *** should you require further assistance.

Regards,

Tempest Car Hire - Customer Service