Tempest Finance & Billing department + Cape Town International not attending to a refund for 21 days

After bein notified that i will finaly get my refund i called back 7 days later and spoke to Debbie in the Billing/Customer care department and another consultant. Somehow since last week friday they have been struggling to contact the branch to get my bank details. 7 day wait simply because no one wanted to do their job.

Now i out of my own pocket had to follow up regarding my refund. I kept the agent on the line to ensure i receive, fill in, sign and scan by Bank refund form which they were supposed to obtain from the branch Cape Town International Airport on a refund that i have been waiting close to a month for. I ensured that Debbie received the form yesterday to send to the Finance department. Now all i have is just a hope and a prayer that someone at the company does their job and actually processes and approves my refund so that i can get my money back that i have been waiting since 29 December 2017 for. Were almost close to valentines day. My next rental with Tempest is in February and i have not even got back my money for my previous rental since A YEAR AGO. Who is not doing their job, who is sitting on their hands. What goats do i need to sacrifice in order to get a simple refund processed.

Why is it the only language they understand is complaints. I feel seriously let down. I dont have any other words.