Tempest / Europcar Durban Airport out to nail you on ancillary charges. Avoid.

Rented a car from Tempest King Shaka Durban airport. The outside of the car wasn't spotless when we took it. The initial inspection was quick - but the inspector did note existing damage on the front bumper. The vehicle was not involved in any incidents while I drove it. When I returned the car, the return inspection was far more thorough, and the inspector found a scratch at the bottom of the front bumper. Turns out that the damage noted initially was a chip not a scratch. They tried to push me to sign an incident report, but there was no incident so I refused. It was all very cordial with their people, but I made it clear that this was totally incorrect. The initial inspection would not have picked up damage at the bottom of the bumper. There was front bumper damage noted on the intial report but I didnt check what... who knew there were multiple types of damage and you had to check category. I asked for before and after pictures, but they conveniently dont take these. Long story short, after a cordial but firm email interaction, they referred me to their agreement (obviously all in their favour). I have now been charged R3884.00 extra (this was on super cover and nett of minor damage benefit). They also charged for a valet for beach sand - a first for me as well. R1809.00 of their charges were admin charges. It's crystal clear that Tempest / Europcar incentivises their people to add these extra charges at the end. Facts, relationships, evidence etc. are irrelevant. They've just lost a regular business and private customer. Well done Tempest King Shaka!