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Prishaun M

1 reviews | Active since Jul 2011

19 Feb 2015, 12:42

Tempest doesnt not grasp the concept of auto valet

I have had the displeasure of receiving 2 courtesy vehicles form your Midrand branch over the last 2 weeks.<br> <br> i returned a Hyundai i10 due to appalling condition of the car. There was a thick sticky residue on the panels and the car was absolutely filthy. <br> <br> i complained and the vehicle was replaced but clearly the message was not understood as the replacement vehicle was equally filthy. There are layers of rotting chips etc. caked between the seats etc. I have pictures of the filth which i will sent to you.<br> <br> I would expect more from a company in the Imperial Group. I will be escalating to my insurance firm as well.

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply19 Feb 2015, 16:33
Official
Hello PM17,

Dear Prishaun,

We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.

A detailed response has been sent to your email address requesting photos of the dirty vehicle. This matter has been escalated and will conclude a response shortly.

Please accept our apologies for the inconvenience

Yours personally,
Craig Van Niekerk

Customer Services Supervisor