Tempest car *****s payback my money

To Whom it may concern,

I am writing to dispute the amount of R7442.43 debited from my credit card which is supposedly linked to a scratch found on the car I had hired at Tempest car hire Midrand ref- TMIDR ********** RS9.

My nightmare started in April 2018 ref - TMIDR ********** RA9 / TMIDR ********** RS0 when I returned a car I had hire and I was told I needed to pay for an invisible Dent that was found on the right rear door as well as petrol charges + fee although I had provided them with a proof that a full tank of petrol had been refuelled not less than 100 metre from the drop off location. After a lengthy argument between myself and the car rental, the money was refunded after they found out not only I was not liable for the dent but the petrol bill only needed to be revoked and this about a month later.

Despite my better judgment nevertheless, I decided to again rent a car in August hoping that lesson had been learned however, I was very wrong as I received a call a few hours from the very same consultant – Mr Xolane Msibi I had checked the car with when dropping off advising me the car wash guys had found a scratch on the car that needed to be assessed and feedback was only going to be given to me within the next 15 days. In my hand I was there we go again but because the consultant was just doing their job, I agreed to this as it was a scenario I had seen before.

A week later, I received an assessment of a value of R 8196.92 to which I almost had a mini heart attack as I did not expect this, I immediately responded to Xolane with a dispute request the details below:

- Signed collection checkout Sheet so we can all see how many scratches the car already had - Picture of this scratch as the car already had several other scratches when we inspected it. - More than one assessment so I could make sure the process was fair. - A possibility of me bring an independent assessor as I did not believe this was caused by me. - This information was never provided but instead I received and invoice which an amount that needed to be paid followed by a further debit from my credit card.

Once again, I asked that request below be provided to me for an independent assessment.

- Signed collection checkout Sheet so we can all see how many scratches the car already had - Picture of this scratch as the car already had several other scratches when we inspected it. - More than one assessment so I could make sure the process was fair. - A possibility of me bring an independent assessor as I did not believe this was caused by me.

Failing to do so like they have done until now only shows one thing. They are *****ing from clients