AM
Ahmed M

1 reviews | Active since Oct 2012

19 May 2018, 16:16

Tempest car hire ********* business practice

On 3rd May i arrived at CPT airport. Went to a few rental places and settled on Tempest. Told Tempest agent i will return vehicle on 7th May after. Agent quoted me a price of R791 and R 3000 security hold. Accepted these terms and car was given to me. Lots of defects on car which i pointed out to them. Car was idling rough also. Anyway of i went. Later the afternoon after many attempts at contacting them i received a return call and reported idle got worse. They kindly arranged for a replacement vehicle the next morning. On the 7th between 1 and 2 pm i returned vehicle fueled up. A few days later i receive a new account pushing my daily rental price up and including 2 fuel charges. Now from R790 i am charged R1370. I can overlook the fuel charges because rental companies ***** you anyway with that but if you have quoted me a rental price then its ********* to just go change your price. Call centre explained it as a weekend special but because i returned it after 12 the quote reverts to standard rates, As mentioned above i told the agent what time i would return vehicle. As for weekend special- how am i supposed to know about your specials if your agent does not mention it??? Ridiculous. Whether you give me my R400 back or not hopefully others will see this review and not hire from you. I definitely will not. Changing a price this way is just low.

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Replies (5)
Tempest Car Hire
Tempest Car Hire's reply21 May 2018, 09:59
Official

Good day,

Thank you for your post

Please can you provide your rental agreement number in order for us to assist

Thank you

Tempest Car Hire

AM
Ahmed M's update21 May 2018, 11:21
Reviewer Update
TCTIA ********** RA0 I have a copy of the agreement i received at airport. When i did query the 1st time then on your system the original agreement was replaced with the new pricing
Tempest Car Hire
Tempest Car Hire's reply21 May 2018, 15:02
Official

Good day,

Thank you for your response

A representative should be in contact shortly

Thank you

Tempest Car Hire

AM
Ahmed M's update28 May 2018, 15:14
Reviewer Update
Still no reply. I think it's standard practice to just post on hello peter that you will be contacted. Gives people the impression that problem is being resolved. Well it's not resolved. I will update this weekly
AM
Ahmed M's update28 May 2018, 16:42
Reviewer Update
Just received a reply from Tempest. Thank you It has been pointed out to me that I have signed for a weekend special and did not read all details on the invoice. It specified return time as 11:15. I told agent I would return vehicle after 2 and expected that time to be recorded on my invoice. Pointless returning a vehicle at 11:15 if my flight is around 5pm. Also as for refuelling there will always be a charge. Bottom line is i should have sat down and read each part of the invoice. Let that be a lesson to all. For me this matter is resolved and I will be parting ways with Tempest.