Tempest Car Hire ****!!!

Good Day Wow... So livid, hired a car on the 4th of July 2019 the was no material or pad to inspect the car, 2 days later noticed the armrest is broken & was bonded with some glue. Upon returning the car on the 8th of July the first thing i did is to alert them that the armrest is broken, I would like to speak to whoever is in charge so that I am not blamed for the armrest, was told not to worry it will be sorted out and I will not incur any charges for damages. To my horror i get called by Bafana Khoza to say I will be getting charged for the armrest, to which i had to relay the whole story only for him to refer me to the contract, which i pointed out that the inside of the car isn't inspected when you pick up a car, he advised it is inspected at the depo, with who and for whom and nothing can happen between the depo & getting the car to tempest.