Tempest Car Hire not paying deposits back

I've returned my rental vehicle on the 1st of February 2020 and to date 11 days later I have not received my deposit back into my account. I made a number of phone calls to their call Centre and every time I'm told that the instruction was given to release my deposit and that the bank take up to 5 working days to release the money. I'm sure I'm not the only client with the same problem and if deposits are kept for days and days, Tempest must be receiving thousands of rand's in interest on a daily basis. The car rental industry is completely unregulated allowing these companies to abuse clients deposits as they feel fit.

URGENT INTERVENTION IS REQUIRED TO REGUALTE THE CAR RENTAL INDUSTRY TO STOP CLIENT ABUSE