Tempest car hire: ********** quotes

I spoke to Wade at Client Services and booked a vehicle OR Thambo branch. Got a quote for a certain amount. Explicitly said that person collecting vehicle will be paying with a cheque card. Also then let them confirm the quote. All on voice recording. As person went to collect vehicle, they wanted a double deposit.

This became a big drama. Branch not interested to solve it. Said they can't accept quote as per call centre.

I phoned call centre and manager also not knowledgeable to solve matter.

Took over 45 minutes on the phone. Still inconclusive. Voice recording only accessible during weekdays.

Poorest service by far. Staff very friendly by unbelievably ***********.

Noted similar complaint by someone called Nicholas on Hello Peter. Customer services rep**** they are looking into the matter......