Tempest Car Hire false claims and money retention.

I hired a car from Tempest and asked if I could settle my account on departure. They said no, and I should have thought better at the time. I was told my contract would be completed and my deposit refunded by Tuesday. I started my week with a medical Biopsy and many medical Appointments so was distracted from following up and left for a long awaited overseas trip on the Thursday 29/11/2018 to find a surprise in my email, this is what happened: 1. Car hired Friday 23/11/2018 and returned Sunday 25/11/2018 before 8:35am after ensuring petrol full and noted. 2. I confirmed with Tempest Office all was in order en route to catch early flight. 3. Friday 30/11/2018 I received an email saying there is a missing cover over toe hitch on front fender! Photo proof is 30/11/2018. 6 DAYS AFTER RETURNING CAR. 4. I am emailed a claim form to complete BEFORE my car hire contract can be finalized and my refund processed. This is ********* and totally dishonest. 5. This car had been back with Tempest for a full 6 days and I am being held responsible. 6. The company still had my deposit of over R4000 in their bank account and so as a customer I am held ransom for poor admin and lack of professionalism.

Be warned! Do not hire a car from Tempest Car Hire!