Tempest car hire & Europ Car *******

On 09/01/2024 I followed up (Calling Tempest) regarding R4000 refund of my deposit to which the Tempest rental invoice was issued on 03/01/2024 a day after handing over the car at Europe car in Cape Town 11 days ago.

To my surprise, I was inform the refund is withheld due to scratch on the right roof top of the car which I am not aware of nor being informed of during/ after inspection at handing over the car. No communication whatsoever, if any till to date.

I then called Mac Arthur on *** later on 09/01/2024 who confirmed the same & promise in vain to get back with evidencial information soon.

The hired car does not have roof top rack nor did I loaded anything on roof top as the boot was more than adequate for my luggage. The car was mostly packed in undeground packing for longer time beside stop & go on the road. My point is, I do not see how possible I could have scratched roof top of the car and the scratch was not identifiable during hand over inspection!

After handover without scratch identification nor notification of the same, Europ car drove the returned car for refueling, it is highly probably that the alluded scratch occurred/ created during this period in order to rob a customer deposit.

On 09/01/2024 later, I also emailed Paula Bryce with no acknowledgement of receipt to formalize my telephone complain noting the countless hello peter Tempest/ Europcar complaint of same and similar horrifying service standards.

This prove scandalous scheme by Tempest car and Europe car hires.