NB
Neels B

1 reviews | Active since Dec 2014

26 Jun 2019, 17:22

Tempest Car Hire deduct money without authorisation.

I rented a car from Tempest at OR Tambo (via the Holiday Autos agency). I paid the full rental amount plus deposit. However, today another amount of around R2200.00 has been debited from my credit card. This is an unauthorised deduction, which is highly irregular. Also, when I wanted to visit the branch of Tempest in Randfontein, the building was closed. Don't they update their details on the Internet either. This will mean that I have to visit a Tempest branch to sort this out, involving petrol costs and time wasted. Please investigate this matter urgently as this is unacceptable.

0
Replies (2)
NB
Neels B's update26 Jun 2019, 17:34
Reviewer Update
Someone phoned me today also to state that I must bring the car back as the rental period has expired. I told them that I rented the car until 25 August and paid for it in full. What is wrong with these people...don't they know what they are doing?
Tempest Car Hire
Tempest Car Hire's reply02 Jul 2019, 11:45
Official
Good Day, 
Thank you for affording us the opportunity to look into this matter for you.
Kindly note that a customer care representative will be contacting you shortly.
Thank you 
Tempest Car Hire