Tempest Car Hire Cape Town International Worst Service

I hired a car at Tempest Car Hire Cape Town International Airport on the 1st Feb 2019 and Dropped it back on the 4th February 2019 fully fueled and no complaints...

Problems started on Day 1 when I received the contract with had a payment error, I paid R6998. 86 Deposit for the car but the Contract was reflecting an amount of R3820. 11... I queried the problem there and there and I was told its a system error and it will be rectified, I demanded that a correct contract be printed or my money reversed... They failed to do that and promised that its noted there won't be issues with my refund...

Now today its Day number 15 since I returned car and been waiting for my refund... I spoke to the Bruma Branch to find out about the refund and they informed me that all my Queries should be referred to the Cape Town international Branch... I managed to get hold of the Manager there by the name of Daryl Louwrens that was a week ago and he promised that he has already escalated my case and my refund should be in by Wednesday 13th Feb... Then no was made, he then told me more lies and said my refund will reflect by Friday 15th, still no refund on Friday... This morning 18th Feb I called him again and to my surprise he only tells me that Finance department had failed to process my refund...

This is the worst service I've ever experienced.