Tempest Car Hire | BAD service and even worse communication

TERRIBLE communication and service!

First most, Tempest did not inform me that I could not return the vehicle before 6am on Friday at Lanseria, even after I explicitly asked the lady to amend the car return to Lanseria when I collected the vehicle on the previous Friday from Hatfield. Then when I returned the vehicle to Lanseria on Friday there was no safe place to return the key, I also phoned your 24 hour contact center and the lady could not assist me, telling me that I can't return the car before 6am for the first time and not providing any alternative or informing me of any penalty should I take the key with me to Cape Town and return at Tempest CPT.

Yet again, no one else informed me that they are going to penalize me per day/ keep the vehicle active while they wait for the key? - Don't they have spare keys? This is unacceptable. I returned the car on time and without being informed or assisted by Tempest acted in their and my best interest to keep the car key safe.

This is really the worst communication and service from a car rental I have ever seen! - I want my full deposit refunded as soon as possible, they cannot withhold my money due to their lack of service!

@Tempest Please let me know when I can expect my deposit to be refunded?

Regards Jaco Janse van Rensburg