STRANDED BY TEMPEST CAR HIRE POOR SERVICE

I hired a vehicle from tempest car hire Randburg for a trip to cape town On my return the car broke down in Bloemfontein I contacted Tempest at 13.08 to notify them I then contacted Tempest Bloemfontein at 13.34 Whilst everyone appeared to be helping - no help was received till 16.38 when a tow truck arrived Bloenfontein tempest despatched a replacement vehicle at 17.25 which was 4 and a half hours after we contacted them We sat at a garage for 4 and a half hours while a tempest office was 30 minutes from where we were stranded Further more - the vehicle we hired said 40 000km on the clock but this vehcile was seriously not mechanically sound. Very dissappointed with the service from Tempest. I made over 50 phone calls to get responses as the staff were not coming back to me whilst we were stranded. In this ******** climate Tempest cannot leave people stranded in strange places