Still waiting for refund

I rented a Hyundai H1 from tempest car hire in hatfield from 23/07/2015 16:00pm - 27/07/2015 16:00pm. Reservation number TPTAE***RS8<br> <br> I returned the vehicle on the Monday the 27 July as booked, with everything in order.<br> <br> On the 29th an additional R 1114 was deducted from my credit card and after following up I was told that the vehicle was only returned on the 28th and therefore I was billed another day. The vehicle was in fact returned on 27 July at around 15:30 and this was confirmed by the manager of the branch (Precious) and that they captured the return date incorrectly on the system by mistake<br> <br> I am still waiting for my refund of R 1114, Precious the manager at the branch never returned one of my calls, I have yet again left a message for her today without a call back.<br> <br> I would like to express my utter disappointment in the service received as well as non-delivery on the payment of my refund for money that was wrongfully taken from my account. I wish to have my money refunded to my credit card today as taking money from someone's account without their consent constitutes theft. I have allowed the 4 - 7 working days' time frame to pass, so no more excuses is good enough.<br>