MT
Mark T
1 reviews | Active since Oct 2015
17 Oct 2015, 10:35
Still Waiting For My Refund
I returned a hire car a week ago at Cape Town International Airport - since then received an invoice with a note that my deposit has been refunded to my account. 8 days later and I am still waiting for the refund despite sending messages via their website - which have not been responded to. I am owed R4354.80 - a hige amount of money to have held hostage due to administrative bungling.
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Tempest Car Hire's replyOfficial
19 Oct 2015, 09:56Hello marktittley,
Dear Mark,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
We are in the process of determining when your refund was paid and will send proof to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Customer Services Supervisor
Dear Mark,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
We are in the process of determining when your refund was paid and will send proof to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Customer Services Supervisor
Tempest Car Hire's reply19 Oct 2015, 09:56
Official
Hello marktittley,
Dear Mark,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
We are in the process of determining when your refund was paid and will send proof to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Customer Services Supervisor
Dear Mark,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
We are in the process of determining when your refund was paid and will send proof to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Customer Services Supervisor