HV
Heinrich V
1 reviews | Active since Feb 2015
19 Feb 2015, 08:14
Still waiting for a reaponse
What is the use of posting a complaint on Hello Peter and then receiving a response from Craig van NieNiekerk, which in fact is a standard response, where he indicate that they will be in contact via email. He send it on February 6th. These guys dont have a clue what customer service is all about. I bet Ill be getting a new standard response. HP must take them off as a company that responds, because they dont...
Helpful (0)
Replies (1)0
Replies (1)
Tempest Car Hire's replyOfficial
19 Feb 2015, 16:01Hello Heinrichv86,
Dear Heinrich,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
Another response has been sent to your address provided, we left two messages on your phone today. Please send me the requested info so that we are able to assist you further.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear Heinrich,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
Another response has been sent to your address provided, we left two messages on your phone today. Please send me the requested info so that we are able to assist you further.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Tempest Car Hire's reply19 Feb 2015, 16:01
Official
Hello Heinrichv86,
Dear Heinrich,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
Another response has been sent to your address provided, we left two messages on your phone today. Please send me the requested info so that we are able to assist you further.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear Heinrich,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
Another response has been sent to your address provided, we left two messages on your phone today. Please send me the requested info so that we are able to assist you further.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor