Start doing inspections and stop billing customers for damages not caused by them!

If I could give a zero rating, I would!

Terrible service from Tempest Care Hire, for any readers, I would urge you on a very serious note not to make use of their services!

I rented a car from Tempest at Cape Town International Airport and the staff member who supposedly inspected the vehicle where no where the to be seen. We took photos of the car and noticed a scratch next to the front wheel. We actually went back to the office to ask what we should do and we got the standard response, just take note and take photos. When we returned the vehicle a few days later I indicated on my form that I have photos available and the staff assured me that someone will be in contact with me to ask for the photos. I followed up with Tempest twice during the month of May and I was told to wait, my refund will take longer. I patiently waited the requested 21 days and followed up again just to get an email stating that I have to pay more than R6000 in damages!! What nonsense is this?! I have the evidence that I received the vehicle with the scratch but absolutely no one is replying to my emails where I am stating that. How can I pay for damages someone else caused and why are my evidence emails as well as the form I filled in upon returning the car ignored? Something is definitely not right at Tempest!