staff giving me the run around with no feedback , and nor seriousness to my matter

I returned a tempest Car hire vehicle on the 29 of October at their depot in PE , The car was inspected and a refund was then sue to me, when i asked the lady at the reception to check my bank account, she advised that i have already signed for the documents. the funds were ultimately transferred into the incorrect account and i am yest to received my refund. when i notified tempest of the glitch, late week Friday. i was asked to resubmit my correct details. i am now left to survive the month without my R 6000.00 deposit and Nannette ( customer care ) and Cayla makes it feel like i am a joke and always wants to call me back with feedback and yest they never do. i wish i could have just uber around PE to avoid theses husssles, #unhappyclient