So disappointed and feel **** to and ******

The email below sums up my experience...still no reply. I see their Customer Care team write generic responses on Facebook and here but never do as they say.

Dear Craig Van Niekerk,

I noticed yesterday that my credit card was charged R2847.79 by Tempest. I called the customer care team (….who I would say were not very friendly) and was told this was for fixing the front bumper/bonnet. If you look back at the signed documents when I took the car out on the 4th April, this damage was already there and there was specific writing on the paperwork about this. I should not have trusted you (Tempest) and demanded a new car then but it was late and I have 4 very tired children.

I then returned the vehicle and the guy checking it in said all ok and signed it off. (If there was any doubt then I should have been told so that I could sort this out there and then). He kept the little sheet of paper that is signed when the car goes out. Hence my shock and dismay over what you have done to me now! Also not a single email/call from your company to say there is a problem - just charge my card like a *****! I hope you will do the honourable thing and actually reply or even better call me. I demand a refund.

Thanks Mark Albertyn