short paid deposit and refusal to correct

i am actually further annoyed in that i am not being told that i am being charged for an additional day yet the invoice does not include this as i apparently delivered the car late, and delivered car 10 minutes over the grace period however i delivered the car on time and your staff were not there recieve the car, and when someone did arrive i was told i was within my time. i am annoyed at the poor customer service ethic and how the debtors dept are grasping at straws instead of admitting to their administrative mistake and simply refunding the shortfall. is this how tempest treats all their customers? i have never ever experienced this with any other car rental company!

i am actually further annoyed in that i am now being told that i am being charged for an additional day, yet the invoice does not include or state a penalty charge this. I apparently delivered the car late, and delivered the car 10 minutes over the grace period, however i delivered the car on time and your staff were not there receive the car, and when someone did arrive i was told i was within my time/grace period. i am annoyed at the poor customer service ethic and how the debtors dept are grasping at straws instead of admitting to their administrative mistake and simply refunding the shortfall. is this how tempest treats all their customers? i have never ever experienced this with any other car rental company!