Shocking Service that almost cost me my Lobola negotiations

<p>This is how my shocking series of event went.</p> <p> </p> <p>My then boyfriend and i were suppose to go to limpopo for my lobola negotiations, we decided to hire a car for him, so that i will use the one we have. (johannesburg to limpopo)</p> <p> </p> <p>1. I called and booked for a vw polo or similar on 2 nd of May for 3 days, i was assisted by Wyde (sorry if the speling is wrong), He was friendly and efficiet. only he never sent me a confirmation letter for boooking or tell me the total amout required as deposit, he gave me an amount for deposit excluding the rentinh amount which was R3714.00 , i asked him for a ref number which he gave mee.</p> <p> </p> <p>2. On the 4th May tempest hike their prices (no one says anything), i understand that because i booked before the hike</p> <p> </p> <p>3. On the 12th morning i called to confirm the booking for collection same day 4:30, I spoke to a lady called Deliwe. i then asked her can i amend and get a smaller car, she said no problem but makes no mention of the price hike. the amount she told me was shocking R7219.00 excluding the renting amount for a stupid I10. i couldnt believe it, then i said to her can i just stick to my original booking? for some reason i couldnt anymore because their IT systerm is stupid and can not reverse.</p> <p> </p> <p>4. After hearing that i am not getting anywhere with her i called and asked to speak to Wyde and i was told he is going into a meeting, a guy called Thabang tried to handled the situation with the manager and IT and whoever was to help. He then told me the brunch must handle it (Braamfontein).</p> <p> </p> <p>5. I called the branch utill i ran out of airtime while on hold the whole time, they do not answer calls EVER.</p> <p> </p> <p>6. I decided to ask my boss to leave early and go to the branch, i got to parkstation brance. the lady there told their managers are located in braamfontein offices.</p> <p> </p> <p>7. I asked for a direct number then she gave me, i called i asked for the manager Ntombi who failed to even understand wht my problem was, she then gave the phone to Tumi who gave me a price for the car as now R4 thousand something, i said i will take it can i pay for it here at parkstation he sid yes, i went to the counter only to find out he changed nothing.</p> <p> </p> <p>8. Out of rage i drove to their braamfontein office to try and sort things out in person, Tumi told me if i do not have R7129.00 he can not help me. i then called the call center and demanded to speak to a manager. She told me she will phone me back. i then sat in my car and got tired.</p> <p> </p> <p>9. we had to take the money which was suppose to be part of the lobola money to pay a total of R8460.00 just to get the I10.</p> <p> </p> <p>Dear Tempest , the incopetancy of your stuff including those you call managers is shocking, i will never in my life consider you. </p> <p> </p> <p>The branch in Braamfontein is the worst , totally uselss. the whole time i was at the branch i saw many of your clients coming to complain, everyone just seemed to complain about everything from wrong cars allocated to extra debited amounts.</p> <p> </p> <p>I hope for your sake you dont give me problems with the return of my deposit.</p> <p> </p> <p> </p>