Shocking service at car pick-up 45min delay

I flew to JHB from Cape Town early morning for the Saturday to attend a wedding and received the worse service I've experienced in my life. All due to system issues apparently. First my SA Drivers licence was shown on the system as an International license and not valid, even though it was scanned in. Then my credit card was picked up as a debit card and that didn't want to work. Then the invoice and billing could not be done and the information had to be re-input 4 times. In the end after trying to capture on two terminals the guy ended up taking out a manual contract which I had to sign. Needless to say I was late for the wedding and all the guy could say is he's sorry. What a dampener on so much time and expense to get to a wedding. Absolute pathetic service. I will not use your company again.