SHOCKING SERVICE

My son rented a car to travel to Cradock. The car's heat light came on soon after leaving PE. 4 or 5 stops had to be made and instead of 2.5 hours it took 4.5 hours to get there. Telephone numbers on docs not correct. Had to phone E airport for someone to find an emergency number. Another car was delivered but the tow truck only came to fetch the broken car 3 days later resulting in having to stay home and wait for a service vehicle. Eventually the vehicle arrived at 4am on Sunday morning - waking my parents of 89 and 85 at that hour to hand over the keys. NO COMMUNICATION between the Manager and his staff. Inconvenienced two elderly people for4 solid days. Tow truck driver told on Sat night it was an emergency and he travelled late at nigh encountering Kudu all along the road thus making his trip EXTREMELY DANGEROUS. Insurance on the web is also extremely misleading causing many problems. <br> <br> TOURISTS PLEASE NEVER RENT FROM TEMPEST - SERVICE IS SHOCKING AND GIVES SA AN EVEN WORSE REPUTATION THAN IT ALREADY HAS