Shocking service

<p>We received shocking service on 23 December 2016 at Tempest Car Hire at Cape Town Airport. Short staffed - only 2 or 3 people behind the counter - long ques and no one seemed to know what they were doing. This must be the busiest time of the year. Our car that I had booked was not available. Eventually after about an hour and excrutiatingly slow paperwork they managed to find a car. It would not start!! So after another hour they compensated us with an upgrade so we did not complain and were happy in the end but I just wanted to let them know how bad it is there. I see there are many many bad reports similar to mine. Tempest do respond with a silly little " we will look into it..." I wonder. Please can something positive be done about this useless company - surely you do not deserve to stay in business.</p>